Artisan Timber & Flooring service was top class, from start to finish. They genuinely wanted me to be happy, down to the fine details. When Kevin came to survey the work –wooden flooring to replace a carpet in a very large bedroom—he really seemed interested in helping me choose a type of plank that was not just suitable but transformed the room. His quote for Ted Todd wood flooring along with installation was competitive and turned out to be excellent value for money. He also followed up every step of the way. For example, when the wood supplier mixed up scheduling of my delivery, Kevin persuaded them to make it up to me by sending the order by courier that same evening. The wood arrived soon after 6 p.m., and as a bonus, without prompting or complaint, the driver carried 8 heavy boxes of wood up two flights of stairs to my flat. The fitter was professional, pleasant, and meticulous, his installation did justice to the quality of the wood. Additionally, all the Artisan staff I spoke with on the phone were pleasant and helpful. It may sound corny, but this was one of the best “retail experiences” I have had, easily comparable to the high standards of Harrods when I ordered living and dining room furniture years ago.
Artisan Flooring were just superb from start to finish in the laying of our beautiful new wooded floor. The whole process was so profession and efficient from the fitting through to the finer details of trims and finish. Kevin was so helpful in terms of the technical details and went out of his way to make sure we had exactly what we wanted and that we were more than happy with the final result. We had used another Company for a previous wooden floor but Artisan far exceeded the prior Company in service, reliability, quality of fitting and personal service; there was just no comparison. A very big thank you to Kevin and the excellent fitters Pawel and Chris.
Great company to do business with. I used to be in the trade many years ago so I know good when I see it. Customer service from Joe was exceptional. Second time I have used them this year and will do so in the future. Give them a try, carpets or wooden flooring in my case, they won’t be beaten on price. Price is important but the overall service is to be admired. Thank you guys ?
Fantastic specialist wood floor business with 300plus display boards on show and helpful, knowledgeable staff. I was really impressed.
From start to finish Artisan Flooring were very professional. The fitters especially were really good. The fitters arrived on time and worked extremely hard. Every query I raised was sorted. I knew I had done the right thing, when every visitor to my house commented on how amazing my floor looked. This included friends, family and more importantly other trades people. I even had a small leak through my ceiling and you can’t see any damage to the floor. It wasn’t the cheapest floor, however with hindsight, worth every penny. I would recommend this company, as long as you get the same fitters as I did ! Not that I know of any others. Chris one of my fitters, seriously cut his thumb, whilst on my job. I was the one who sent him off to hospital. He was back the next day with his thumb stitched and lots of padding .... he just got on with his job along with a cup of tea and some biscuits.